1 reviews | Active since Jul 2014
Webafrica simply dont give a ****!
Dsl service went down on Sunday the 7th Jan, i immediately logged a ticket with the Webafrica support team. It appears to be a fault on the telkom line... Webafrica logs a ticket with telkom and here i am a week later with still absolutely no internet via my Dsl line.
Nobody bothers to follow up, i have made attempts to chase them up via phone calls and the ticketing system and still nothing. It seems nobody is able to assist me with my problem. My service ticket remains on a "medium" urgency... i remain uninformed on any progress being made and i remain liable for the full months service cost too.
I understand the line relies on Telkom technicians to resolve but i fail to believe it takes over a week for telkom to resolve a line fault. If Webafrica dont show a bit more concern and support for this situation they will leave me no option but to cancel my services with them.
Infuriated and not at all impressed.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah