Webafrica simply dont care!

Webafrica no longer provide any support!

Webafrica have disabled the ability to log tickets via their customer support portal with only the option to contact support via Whatsapp however the prompts are broken and you are unable to contact or speak to anyone. I tried calling the support line this morning and waited 90min on hold before giving up! *** Webafrica.

I used to be able to contact a service engineer 24/7 but ever since they moved to this new support system it has been horrible. I've had a reoccurring issue with my Fiber line that keeps resurfacing but it doesn't help when it takes 3 days for technicians to attend to a ticket... not that i can even create one atm.

I even went as far as to commenting about the issue on their FB and still no response.

Do Webafrica even care anymore... it doesn't look like they do. ffs if you having an issue i would understand but you have not put out any notices nor am i included in any outage notifications. Very sad indeed

regards Michael