WebAfrica Silent theives.

So disappointed with this company. Got fibre through them and canceled my LTE as a result of getting the fibre, I probably spoke to 5 separate people throughout this entire ordeal to set everything up and didn't have one hiccup. Two months later I get a surprise invoice for R2330 for the LTE router??

I quickly do an google search and see that Webafrica expect you to just send the router back to them (To who and where we don't know) and not once in all the conversations I had with the support staff was it mentioned that when I cancel I am expected to return the router. Why wouldn't they have the sense to fetch it themselves with a courier because there is ZERO information as to who to send it to or where. A fibre router was delivered to me and the courier could've easily taken the LTE router then.

How can:

A) You have so little information as to who the router is to be sent to, no contact, no email address, what happens if a random accepts the router and your intelligent company doesn't know it's been delivered and I don't get credited for the router.

B) WHY THE HELL CAN'T YOU PICK UP THE PHONE AND ASK ME WHAT IS HAPPENING WIHT THE ROUTER *BEFORE* YOU INVOICE ME JUST BEFORE THE END OF THE MONTH!! Disgusting business practice, literally there solely to trap the customer, happy to contact people when buying something new though.

C) Fetch the dam router yourself, you can deliver it, you can fetch it, especially when the cancelation is for another product with you guys.