WebAfrica **** SERVICE
Fibre is continuously slow.
Our package is meant to be 20mb download / 2mb upload. Currently only 1mb download/2mb upload.
I have logged numerous tickets with WebAfrica support without success. This is not the first time that we are experiencing slow fibre speed.
Until the issue has been attended to I refuse to pay for a service that is not being delivered. If this issue is not attended to in due diligence I will then cancel both lines and use another ISP.
Customer Code: AKN61
Ticket ID(s): 233 ********** 33 231772
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica