Webafrica should close down

To whom it may concern

I am very upset with the service I have received from the employees you have in your company.

I first set up services last year December to which I had to wait over a week for my services to be activated. The following month my services were canceled and when I called in to query why, the agent advised i was set up under some 30 day voucher. This I was not happy with as I wanted a debit order. I tried to resolve the issue however no one wanted to assist me so I requested to cancel my services via WhatsApp. I have confirmation that my services were canceled immediately however I tried to set up new services with another provider and they are unable to assist me as it still shows my line is active with another service provider. I expressed multiple times how important it is for me to have wifi as certain days i work from home. Due to this inconvenience, I have gone into the office daily which is costing me more and furthermore I have been buying data for my dependants and myself for when we are at home.

I have called numerous times and multiple people have cut the call on me nor did they help me or get back to me when they promised to.

I have all the call logs and WhatsApp conversations if you'd like to have a look at it.

An employee by the name of Rudley advised webafrica will be able to match the price vodacom has offered me Considering the time, money and effort I've spent into resolving the matter, I'm willing to reactivate my services however I'd like the 1st 3 months at no cost or I will be taking this matter to the ombudsman.

I also want a full investigation conducted with a search of my cell number listed below of every time I've called and the employees that have failed to assist me

Looking forward to hearing from you

Thanks, Gabrielle