Webafrica shockingly poor service

WORST EXPERIENCE I have ever experienced in my entire life. I have been trying to do a change of ownership and did everything possible to give at east 35 days notice. My line was supposed to be active 1 March. Today is the 16th of March and I am still not connected. I have been on the Webafrica whatsapp line fort he last 2 weeks, every day, from 8 am to 5pm. I have been sent from one department to the next. In total I have chatted to 18 agents and every time I need to verify myself and start explaining my case all over again. I even sent an email 5 days ago to their complaints department and they eventually got back to me profusely apologizing and assuring me that someone would call me. NOTHGING or NO ONE has called me yet. I wish I could go to another ISP, but I was told that the WebAfrica line first has to be activated/ released before I can action anything. I am super frustrated and as I am typing this review, there is yet another agent on the WebAfrica whatsapp line asking to verify my credentials before he can help me. I honestly dont know what to do. This has been poor service poor poor poor!. Once my line is active I now will change to another ISP. There is just no way WebAfrica will get my business