WebAfrica - Shocking service!

On 31st December 2025 I requested an upgrade to 50/50 fibre for the month of January (the lower package at R469/mth is useless) and also requested cancellation giving January 2026 as my months' notice via the whatsapp channel due to my line continually dropping for months on end. I could not find where to cancel on the website. The automated messages came for hours and then days, until 5th Jan 2026 when I gave up. as nothing had been done by the Support staff! I have signed up with a new provider and WebAfrica won't release my line until 1st March so I am now stuck with a terrible line because they did not do their jobs. I have all the screen shots from the Support whatsapp channel. Today I managed to find the "cancel" button on the app so the cancellation request will show up as requested today, not 31st December 2025. This shocking service is not acceptable, DO BETTER, WebAfrica! Cancel my month to month immediately (and they charge a R999.00 cancellation fee and you must return the router) WOW! I have emailed the complaints dept with all the screen shots of the lack of service attached because nobody seems to ever get a manager to call me back. By the way, when I cancelled today on the app, it directs me to the same whatsapp channel I was speaking them on, on 31st December yet the agent tried to refute this.