WebAfrica shocking service

I tried cancelling my service on the CustomerZone on the 30th of November 2020, the service did not work, strange that it is quick to take an upgrade, but not a cancellation. The next day being the 1st I tried again on the CustomerZone again it did not work, I had to call the call centre to sort it our for me. Now because of the one day, WebAfrica wants to penalise me and charge me for an extra month, being January. I think that it is shocking that you cannot even email anyone at WebAfrica and the Whattsapp service does not cater for cancellations, I was supposed to be helped by 5 people, that clearly did not happen!