WebAfrica - shocking service

I app**** for a 2nd Fibre installation.

Webafrica is really quick to take an order, but pathetic at providing updates. Try and reach them, it's hardly possible.

After waiting a long time for OpenServe to lay down the infrastructure, a technician did the router installation and then left saying "something is not working". It has now been weeks since the router installation.

It is virtually impossible to get someone on the phone. Their call-back service does not work. Their "super-duper" WhatsApp functionality is exceedingly slow, or does not get a response with the the application just eventually timing out.

When I was able to get hold of an agent on the phone on 2 occasions, I was told that a manger would call me back, which did not happen and when I emailed the required information through at WebAfrica's request, the emails did not get responded to.

This after they increased the price of LTE, no doubt in an attempt to encourage Fibre adoption. So now I have really expensive LTE and half a Fibre installation, with no one from WebAfrica who can tell me what is going on.

Absolutely shocking, yet typically South African service.