WebAfrica SHOCKING CUSTOMER SERVICE!!!!

No I really don't think you do understand how frustrating its been dealing with you guys over whatsapp and livechat. You guys need to rethink this whole thing cause its not working. Call me on my cell when you have sorted this all out ***

Still waiting for someone to get in touch with me. This should be a simple, fast fix. Instead I get a generic copy and past response again sent to me privately:

Hi Gareth, we completely understand how frustrating this experience must be, especially after the efforts made to retain your loyalty and the repeated difficulties with contacting support. It’s clear that the uncer*****y around your incentives and billing has caused unnecessary stress, and we appreciate you taking the time to share these details. We’ve escalated your case to our Complaints Team, who will review your account thoroughly and work on providing clear answers regarding the incentive and billing changes. We’re committed to ensuring your concerns are addressed and that you receive a proper resolution. Warm regards,
Webafrica Crew

I'm not looking to cancel my contract, I want the deal I was offered in Nov to be given to me without any issues.

I have now eventually been contacted by Celine May with zero initial apology for not responding to any of my multiple mails since last month the 17th to tell me the reason I no longer have the discount incentive is because "we agreed on" 6 months. No Celine, not once in the many many mails we sent each other did you once mention it was only valid for 6 months, nor did you say anything when we spoke on the phone either (a few times) I have screen shots of pricing you gave me. No 6 months mentioned ever. I want what was initially offered to me. I need someone that can solve this to contact me, not someone who is going to lie