KH
Ken H

1 reviews | Active since Dec 2013

30 Jun 2019, 21:12

Webafrica Shocking

The only reason they get 1 star is because I can't choose zero. Their advertising with regard to LTE is blatently dishonest. They first sold me a service that was supp**** via Cell C assuring me that I had LTE coverage. This worked fine for a few months but then became VERY slow. Their support team told me that Cell C had lost their roving rights on somebody's tower and they no longer had LTE coverage in my area. (Never bothered to tell their client about this just kept taking our money). They said I should switch to their AMAZINGLY FAST LTE with Telkom. "Up to 25mbs" is their claim. Being a complete idiot I accepted their suggestion. Once again I was charged for delivery of a new router and what a crock of @#$! this service is. I haver never seen anything higher that 10mbs on download and upload is almost non-existent (never more than 2mbs). I constantly get buffering. I have had this service for less than 2 weeks and am ready to slam them as hard and as often as I can. To sort this out means leaving yet again and yet again paying someone for initial setup, routers etc. I am convinced that this is all just one big rip-off. My next call is the advertising control board. BTW I have been a Webafrica customer as a reseller since at least 2000. SO much for trust and loyalty.

0
Replies (2)
Webafrica
Webafrica's reply05 Jul 2019, 12:42
Official
 We’re sorry to hear that your Webafrica experience has been less than satisfactory. Please be aware-we no longer respond to queries via Hello Peter, but we would still like to help and improve your Webafrica experience. Kindly email *** call ***. Thank you Webafrica 
KH
Ken H's update05 Jul 2019, 13:48
Reviewer Update
That reply is as useless as their service and Hellopeter is not being helpful either by blanking out their contact details.