WebAfrica Shocked to rhe Bone

Being an existing customer, with minor issues, it seems its very difficult for agents to comprehend and execute a small task like a line move from one address to another. After 2 weeks of struggle to get my fibre line installed at my new address, being given the generic response everytime I follow up. To find out yesterday the line was cancelled because the debit order for the R249 was never processed. On hearing this yesterday 2024/03/06, I opted to rather go LTE since it may be faster than the fibre router installation. I was consulted and chose a package. Only to wake up this morning to the R249 off my account. Great on enquiring on the status again I am told the fibre wasnt cancelled and then again asked which I want. No come on man, really, this is shocking. Then the customer is at fault for being irritated, frustrated and rude, how much patience does one need to get a deserved service.