CD
Colin D
1 reviews | Active since May 2020
02 Mar 2026, 11:15
Webafrica service sucks
Fibre outages - generic message on a bot no follow up option no confirmation from Fibre supplier no response on telephone 3 days without service - repeated monthly outage and resets..........
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Webafrica's replyOfficial
02 Mar 2026, 12:33Hi Colin. Thank you for sharing your experience. We understand how important a reliable connection is and how urgent it is to get back online whenever there’s an outage.
You can easily check for outages in your area using the Webafrica app:
You can easily check for outages in your area using the Webafrica app:
- Tap the Scan section
- Choose Check My Area or enter your address
- Any outage details/updates will be listed
While we always strive to provide the best service, we rely on partner infrastructure providers to help us deliver a great connection experience. Our teams monitor outages closely to ensure they’re resolved as quickly as possible. We're happy to confirm that the outage in your area has now been resolved. To help it regain connection, please try restarting your hardware and wait for all the light indicators to restabilize. The connection should be back up and running.
Webafrica's reply02 Mar 2026, 12:33
Official
Hi Colin. Thank you for sharing your experience. We understand how important a reliable connection is and how urgent it is to get back online whenever there’s an outage.
You can easily check for outages in your area using the Webafrica app:
You can easily check for outages in your area using the Webafrica app:
- Tap the Scan section
- Choose Check My Area or enter your address
- Any outage details/updates will be listed
While we always strive to provide the best service, we rely on partner infrastructure providers to help us deliver a great connection experience. Our teams monitor outages closely to ensure they’re resolved as quickly as possible. We're happy to confirm that the outage in your area has now been resolved. To help it regain connection, please try restarting your hardware and wait for all the light indicators to restabilize. The connection should be back up and running.