Webafrica Service Review

They have an automated system that works well when you sign but gives you no options to set commencement dates etc. I wanted the contract to start after I gave my previous service provider a months notice. But their system doesn't allow a delayed start date. I tried emailing them. Agent told me that there's no way to post-date the start date. She also said that once the line is installed and activated you will be billed.

Next thing I know a courier shows up ay my door with a router. Very efficient. Problem is no arrangements were made with me . I just happened to be at home when they arrived. I rejected the delivery and declined the installation.

Contacted them again at the end of August 2021 through their website because of mail drop in our area offering 50% off for 3 months. No bad, right? The line was quickly installed and activated. Had to request the router again. Paid the delivery fee and the router arrived a few days later. But the discount wasn't app**** to my account. Contacted their insanely frustrating WhatsApp line and apparently no-one knows about the offer. They wanted me to send them a pic of the offer. I threw it away because I didn't think I need to prove their offer to them. That left me with no leg to stand on. So I get to pay full price :)

Got an invoice from Webfrica that included another delivery fee. Contacted their Whatsapp line again (Tried calling as well but they keep you on hold for eternity) and the agent gave me banking details and an email address. Made the payment and emailed the proof of payment. This morning I get billed again for subscription and the delivery fee. Wash, lather, rinse, repeat...get the picture

Tried calling again...insane waiting times, contacted Whatsapp line again. Still waiting... Really frustrating system Webafrica has. It works well from a business perspective for them but fails miserably from a customer/user perspective. The agents, when you finally get through to them, are friendly and helpful. But I would way up carefully service carefully before signing up.