Webafrica service rating, 0%

I app**** on the 17th January, no details were received. When I made a follow up, the Consultant then placed a second order, meaning I now have 2 under my name. The only order number I have is: ***

I have been trying to get this issue resolved, no luck. Consultants are only available via Whatsapp, you will never get joy in trying to get hold of them. I need this matter resolved as other Service Providers cannot assist due to me being on Webafrica, which is really of no use to me