Webafrica service provider is great

Item: Webafrica
Rating: 2
Author: Reginald

Webafrica service provider is great. However, the Call Centre agents took their own time assisting me. First agent put me on hold for 20mins and transfered me to another who intern transfered me to another after only asking "how may I assist you today". I was assisted immediately by the 3rd agent Yolanda who reacted swiftly. Priscilla and Irshad was total time and data wasters. I think you should add more direct department based options on your menu selection options to eliminate wasting customers time and data so that they can chat to the correct agents the first time instead been send from pillar to....

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Webafrica's replyOfficial

29 May 2026, 11:02

Hi Reginald Thank you for sharing your experience with us. We are really glad to hear that you find Webafrica’s service great overall, and a big shoutout to Yolanda for stepping in and assisting you quickly and efficiently. We are, however, sorry for the delays and the back-and-forth you experienced before reaching the right agent. That is not the seamless experience we aim to provide. Your feedback regarding call routing and department-based options is incredibly valuable, and we will be sharing this with our customer journey team to improve how we connect you to the right support faster. We appreciate your patience and honest feedback. It helps us do better.

Warm regards,
Webafrica Crew

Webafrica's reply29 May 2026, 11:02

Official