WEBAFRICA - Service Pathetic

I have cancelled my service with Webafrica in July. Got confirmation that my service will be discontinued as of 1 Sept 2024. Only to find that they had some pending installation dating back to Dec 2023, which was holding up my y line and I couldn't move to my new ISP. It is very difficult to communicate with WEBAFRICA as you only can communicate via WhatsApp. After long lengthy conversation and repetitive conversation my pending installation was cancelled and I couriered my router to them in JHB. I have proof of the waybill a D communication from Werner from WEBAFRICA stating I won't be charged for the router,BUT this is the second month that they have debited me for the device. FORTUNATELY I am able to reverse the Debit Order.

So this is my message to Webafrica - STOP the debit order as you will not get another cent from me.

Your service is pathetic! How can you expect your customers to communicate only via WhatsApp.