Webafrica service is shockingly bad

Do not sign up with Webafrica. Their service is beyond shocking.

I have had no connectivity for almost a week because there was a glitch in their system. Even though I had a 200GB package, they froze the account after the first 20GB and are now unable to unfreeze it. So they apparently refunded me the difference of R625 - not sure where this money is because I can't see it anywhere.

If I buy the balance of 180GB as a topup it would cost R2,250! so them choosing to give me a virtual (invisible) refund of R625 is not helpful.

In addition, because their system froze my account I am unable to topup - the topups don't activate, even though I am charged for them!

I have spoken to five consultants and spent hours trying to resolve this situation. Every time, I had to explain the whole story all over again and nothing happens. So when the sixth consultant called and asked me to explain it again, I refused and cancelled my account. I am moving back to Afrihost who gave me great service in the past.

Webafrica require a full calendar month's notice, which means they will be charging me again on the 1st of next month - for a service they are not providing me with!

On top of that, the R500 rebate they 'gave' me over a year ago because I have my own router, will now be clawed back.

If you are considering Webafrica, don't do it. Even if they have the cheapest special, it won't be worth it.