Webafrica service is pathetic

I signed up with WebAfrica. I cancelled my previous service provider, who confirmed the release of the line. Three days since and still no connectivity. You cannot speak to anyone on the phone because they only want to deal with you on WhatsApp. Generic responses. Lies. The previous company confirmed release of the line, and WEBAFRICA keeps gibing us a generic answer that the line will be released in 72 hours. they were given notice two weeks ago. Their WhatsApp customer service is pathetically slow and has long waiting times - hours and hours!!! And I am a new customer. They have debted me. Pathetic service. Cancelling immediately. If this compnay is unctactable and deals so poorly with a new customer, I can only imagine what their ongoing service is. RE: IXF40