Webafrica ********** service experience

I have never been frustrated by a service provider like Webafrica. First, you can never voice speak to a human. a query that should take 5 minutes ends up taking 5 hours because you chat via whatsapp and you get passed from one agent to another and they make commitments that are never fulfilled. When you get to another agent, you have to repeat yourself from scratch, even if you give them the Chat Reference number.

I have been chatting for over 8 hours (collectively) to resolve a billing error, which they admitted to and promised to credit and sort. Since last week, I have chatted to 9 agents (Imraan S, Lufuno N, Lufuno M, Amanda C, Nozibele X, Mmabatho N, Nolitha F, Kurt C and Gcobisa M) and I am still at the same place I was last week...I paid for package I contracted for, they billed me incorrectly and I have been perpetually trying to get them to rectify their error (admittedly made by their finance), and these agents still insist I need to pay the mis-billed amount. "Ek is prop gatvol" and cannot escalate to anyone in management because it is all whatsapp chat. Where has service gone if I am subjected to such ********** customer experience?