AM
Asive M
1 reviews | Active since Aug 2022
09 May 2026, 03:06
WebAfrica Service
Worst Service EVER!.its been 6 full days without wifi!Sunday the 3rd I called to place a fibre order and was told there was an active device already, I was then told they would cancel this as it was the previous tenants information, since then I have been fighting with them everyday to get my line released in order to be able to activate my order in my name,I hve spoke to more than 4 different agents who keep telling me its being processed till date!!VERY DISAPPOINTING SERVICE INDEED.My number is ***
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Webafrica's replyOfficial
11 May 2026, 10:17Hi Asive, we hear how frustrating and disruptive this has been for you, especially being without WiFi for 6 days and needing a stable connection for your home and daily use. We also understand the concern around repeated updates without clear progress after multiple interactions with different agents. Your query has been escalated, and our Vumatel team has submitted the activation request to Vumatel for urgent processing to release and activate the line in your name. The matter is now with the relevant fibre provider for final action. You will be notified once this has been resolved. Please note that we will keep you updated as soon as feedback is received on the activation progress.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply11 May 2026, 10:17
Official
Hi Asive, we hear how frustrating and disruptive this has been for you, especially being without WiFi for 6 days and needing a stable connection for your home and daily use. We also understand the concern around repeated updates without clear progress after multiple interactions with different agents. Your query has been escalated, and our Vumatel team has submitted the activation request to Vumatel for urgent processing to release and activate the line in your name. The matter is now with the relevant fibre provider for final action. You will be notified once this has been resolved. Please note that we will keep you updated as soon as feedback is received on the activation progress.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew