Webafrica service delivery via there WhatsApp support disappointing

I had a debt order issue from my bank with a few debt orders that were effected which included Webafrica as well. On there notice of error with the payment via there WhatsApp they confirm connection will not be disconnected and a deduction will happen the next day before they disconnect. They disconnected immediately after confirming on there notice it wont happen. I paid the instalment via there customer zone app and was informed I will be reconnected after 1 hour, it's been 7 hours and still no connection. There whatsapp support is useless as well as they shove you around from department to department and even confirms to standby they will get back to me, in that getting back to me the system disconnects because no communication between myself and the consultant after I was told to standby. I then have to start all over again and wait to get connected to another consultant to explain my situation again. I've lost many workiing hours and responsibilities going back and forth with unsuccessful results with webafrica. I'm still waiting for assistance and frustrated.