Webafrica service delivery

Webafrica promised me that my internet will be on the 30th of July 2022 as I moved homes and did a request for reactivation at my new premises. I am waiting for 6 days now since the 30th to get Webafrica to assist me with the internet problem. They dont give feedback and their whatsapp chat line takes forever for someone to answer. Their billings department also cant even allocate payments and want to double bill even when the account is sorted.