WebAfrica ********** service

WebAfrica informed me through their agent that I would not need to pay a cancellation fee, suddenly I do. The reason I am leaving them is their antagonistic attitude towards their customer. I sat without WiFi for over 7 days and they refused to credit me for the days despite all of my neighbours having been reconnected earlier.

They truly are shocking and then to have to pay them a cancellation fee, I am besides myself.

They do not allow you to speak to an agent ever but they constantly contradict themselves and never hold themselves accountable for those contradictions. When I asked for the email of a manager I was told that sharing the email address would be prohibited under POPIA. I mean ridiculous!