Webafrica service

We have been without fibre since the 20th of October 2023. We are following up on a daily basis with webafrica, however we do not get any feedback om what’s happening and how long we are going to wait for the problem to be fixed. Turn around time is 3-5 Business day’s we are going for week 2 without fibre. I’m working from home and need to make a plan daily to work somewhere else.Agents are rude and don’t know what they are doing as all of them has a different reason why our fibre is off not one agent has gone out of their way to assist us. I have requested a manager to phone me back since last week, I’m still waiting for the call.Worst service I have ever received. I’m giving webafrica until COB Today if this issue is not resolved I will cancel and move somewhere I’ll get proper service.