WebAfrica ***** service

I requested a sign up with WebAfrica on 19 Dec 2023 and they confirmed that fibre was available in my area. They put a hold of R249 on my debit card. Within next two days they emailed to say that they could not assist me; i called several times to establish what they meant and how this would affect the R249 which had not gone off my account yet. I requested a call back with no response. The money has gone oft my account and they promised to connect me a live agent. Ive been waiting for almost 30 minutes. Clearly this is a red flag - together with all the other negative reviews to which they have not responded. How does one take this issue further as a group, maybe with one of the Consumer bodies! Disgraceful service!!!