WebAfrica Service

The service I received thus far from Webafrica is poor and to deal with most of the staff is fustrating. First off, they made a mistake on their end and debited my Cheque account without my authorisation. The manager, Sureshni says to me that I have signed up for service, where they can debit my account and that they not at fault as I have been credited. She keeps on talking while you are talking and does not want to accept fault, which lead to me losing it. When you call Webafrica number and select option 2, the call is disconnected. Only way to reach them is through a sales person than works from home and then sends an internal email or MS Teams message to management to contact clients. I am still waiting on support technician to call me for assistance with Wifi settings on my router for 4 days now. When I reach out to them on WhatsApp chat, then they advise that they cannot call, due to influx of queries. How is this service. I am seeking that Ivo Moodley, the Customer Care Manager contacts me.