Webafrica se push

When I signed up with Webafrica, there was no clear mention or transparency of a cancellation fee of R999 as part of the agreement. I am now wanting to cancel my Wi-Fi with them however they are now only informing of this extra cost. It is impossible to speak to someone directly, as the only support available seems to be their inefficient WhatsApp chat system, where the agent informed me”Khayalethu Z.: There is no escaping the cancellation processing fee. This is not a new thing, and you are liable to pay it.”

When asking for the matter to be escalated or if someone can contact me the agent refused to do so.

I will wait to see if they enforce this cancellation fee, but it is disappointing that the company has made it so difficult for customers to get assistance or hold them accountable.