Webafrica se push!!

I’ve been on Webafrica fibre since December 2024. Then I was supposed to move to a new place in March, beginning of Feb I requested to move my services to the new address. However the move got cancelled mid Feb, I contacted them to cancel the new order. To which the consultant confirmed it was cancelled and assured me that the services at the current residence will not be affected and will continue normally. Then Friday the 28th I got an invoice billing me for a router I didn’t return. I contacted then about this and they told me the services at my current residence has been cancelled and I was supposed to have returned the router. I did reconnection request but still nothing, apparently Metrofibre cannot activate my services because there’s an active service at my residence. It’s been 4 days now without internet.