Webafrica se P's and Q's

If i could give half a star or no stars i would, they have the worst customer support i have ever dealt with. I ordered fibre through web africa and got told even though their website clearly shows the area and address as covered for fibre that the package i took is not available, i then selected a new package few days pass and then i get told that there is an active line and it needs to be cancelled ticket gets logged a few more days pass and then i get told awaiting feedback for ticket 5 weeks later still awaiting feedback for logged ticket. I had to find out who the previous tenant was and who they had their fibre with because webafrica couldn't after provided all the information to their agents they still log the ticket incorrectly so i will now be getting word out that web africa is a **** i dont even have the service yet and ive already had 5 weeks of terrible service whereby i had to find the information that they should have already had, i had to constantly contact them for updates but they were extremely quick to debit me and take for ever to refund me. Agents are full of **** and not helpful and are ****y and act surprised when i start giving them the information that they claim to have found while INVESTIGATING... they couldn't investigate wet **** in a bag if it was given to them with instructions.

So for anyone taking the time to research them rather take the time to go directly to an ISP phone them and get all the information you can because webafrica is a **** with alot of youtube ads they are beyond useless and all they can tell you is they are waiting for feedback.