WEBAFRICA ****MED ME

Since covid -19 I have been working from home, so we were informed to get our own connection then we will claim back from the company and the deadline was end of April 2022. My supervisor told me about webafrica because I was struggling to get Fibre from many different companies there was no connection in my complex.

I checked Webafrica site and apply, and it was approved immediately. I recieved an sms same time that my router is on its way. I waited a for month, doing followups and was told that the package is with the courier. few weeks later I recieved an sms from the courier that the delivery is on its way, they enter my address but province was Limpopo where's I'm it should be Gauteng. I quickly informed webafrica and they told me that they will do followup to correct. I never recieve my package, I recieved another sms from the courier stating that they couldnt deliver because my address is incorrect, I must follow the link to correct it and I did that.

Mid April I recieved the package, then there was no communication for installation from webafrica, I kept doing followup on their WhatsApp line where you will sometimes wait for an agent for 2 days. I finally get hold of them and ask them about the installation date because I'm running out of time. the agent told me to do followup, after a week I recieved an sms that frogfoot has approved my application consultant will contact me for the date of connection and i was happy. 2 weeks down the line with no communication I did followup again, and I was told that followup will be done on their side. after few days I recieved an sms that my application has been rejected because there is no connection in my area. then a consultand phoned me and inform me that there is no connection in my area and I asked him why did you deliver a router without checking connection and he apologised. He told me they have another option but it will cost me more and I said its fine do it as long I will have connection I don't have time left any more as the company will stop providing data for me. I recieved an sms regarding this other option. I had hope again. few days later I recieved another sms informing me that my application is rejected again becasue of connection. same guy called me to inform me and I was very furious, I asked him same question again , he just apologised and promised to send courier to collect the router.

I had to take my working station to my friends place in order to work. Now I'm happily using using Vodacom WIFI . So that was it , no communication from webafrica, no courier and I also kept quiet and before delivery R250 was debited from my account by webafrica. Begining of July I recieved an email from webafrica Chene legal team, accusing me of breach of contract, I have their router that I never paid for , I must pay R999 for the router before the 22nd July otherwise they will take further steps against me. I responded on that email expressing my disappointment on their poor service delivery and told chene the last time i spoke to your agent promised to send courier for collection , instead I'm getting this kind of email. This chene asked me when can they come to collect? I told her/him that at the moment I'm at my mom's place they can after the 16th and said i must confirm a date. I did confirm the 15th but inform them that I won't be home but my daughter is home and I provided her name and phone number.

I had to cut short the visit I came back on the 14thJuly Thursday late, on the 15th July Friday the courier foned my daughter to inform her that they are coming for collection of router, but they never come. on monday the 18th they courier phoned again, they came in the evening and take the router. on the 27th July I recieved an invoice of R999 from webafrica, I sent it back to chene and ask why am I recieving an invoice, chene asked me if the router was collected and I confirmed and promised to investigate. and I even told chene that which means there is a poor communication between yourselves and the courier and responded that courier doesn't inform them if collection is done or not. I was puzzled with that answer, now I must suffer and webafrica do as they are pleased on my hard earned kids money. If there is no communication between them that must not affect me actually is none of my business because I have done & stick to the agreement /communication we had with chene.

Chene never came back to me, on the 1st August webafrica debited R999 on my account and I was furious. I sent numerous emails to this chene with no response, until I login on their site and log a query with no response, I tried their whattsapp number till I get an agent by the name of Unathi I fought with her and apologised and told me that on their is not marked that the router has been collected, so she can't do anything except for escalation, so that they can investigate before credit note can be issued. I only recieve an email this morning form Rieyaaz Gabriels informing that he noticed that the query has been solved throught whattsapp , the ticket has been closed. I asked them to refund my R1 249 within 24hrs but still nothing.

Webafrica are ******** that are hungry for customers, how can you deliver a router without checking connection in the area? because if they have done that from the begining I wouldn't facing this. and they don't care about the customer, they only care about their money. I WANT MY REFUND and after that I DONT WANT TO HEAR WEBAFRICA NAME again, and I hate the day my supervisor introduced this company to me.