Webafrica ****

I ordered a router and LTE service from Webafrica on 30/04/2020. Several days later after i app****, I received a mail stating that there was a problem with the Rica on my account and that i would be contacted (after i called the sales Dept twice). I was never contacted and as such decided to get Rain instead with witch there was no issues. Then today (20/05/2020) i noticed i was charged R249.00 by Webafrica? Charged for what? I never received anything from Webafrica. They didnt even bother calling me to query. Why and for what was i charged? Isnt this *****?