RM
Rayman M
1 reviews | Active since Mar 2023
03 Jun 2026, 15:09
Webafrica sad face
I booked my fibre move 2 weeks before my move. Installation guy came out as we agreed on the time. Very punctual. Did the installation and said it would take 12-24 hours to activate. I got the activate mail congratulating me on the move. Well that’s where the service level of Webafrica went downhill very quickly. It’s the 3rd and still no internet. Logged a call on WhatsApp today at 13:47. It’s now 15:08 and still no response on my call. I work from home so the internet is non negotiable.
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Webafrica's replyOfficial
03 Jun 2026, 15:59Hello Rayman Thank you for sharing your experience so clearly; we can completely understand how frustrating this must be, especially when you rely on your connection for work. You did everything right by booking ahead, and it’s great to hear the installation itself went smoothly and on time.We hear you on the delay after activation and the lack of response on WhatsApp; that’s not the seamless experience we aim to deliver, especially when timing is critical.We’ve arranged for our Onboarding team to take a closer look at your order and activation status. They’ll be in touch with you directly to get your Octotel fibre up and running as soon as possible and guide you through the next steps.We appreciate your patience, and we’re focused on getting you connected properly without any further delays.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply03 Jun 2026, 15:59
Official
Hello Rayman Thank you for sharing your experience so clearly; we can completely understand how frustrating this must be, especially when you rely on your connection for work. You did everything right by booking ahead, and it’s great to hear the installation itself went smoothly and on time.We hear you on the delay after activation and the lack of response on WhatsApp; that’s not the seamless experience we aim to deliver, especially when timing is critical.We’ve arranged for our Onboarding team to take a closer look at your order and activation status. They’ll be in touch with you directly to get your Octotel fibre up and running as soon as possible and guide you through the next steps.We appreciate your patience, and we’re focused on getting you connected properly without any further delays.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew