SUAU
Sis Uya Awakhe Uyazi
1 reviews | Active since Mar 2024
09 Mar 2024, 15:50
Webafrica *****s from their customers.
Webafrica deducts money on my account via debit order but suspend my internet services saying due to non payment. I send them proof of payment but 7 days after that they are still investigating the matter. Their customer zone shows 0 rands due and show I paid the invoice for the month.
They say their policy only refund when the is broken line that means they will ***** your money from you without consequences. They ***** from their customers.
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Replies (2)SUAU
Sis Uya Awakhe Uyazi's updateReviewer Update
11 Mar 2024, 17:21*Nondumiso G.*: Finance did investigation, there is updates from them ,We can confirm the payment allocation and unsuspension request has been escalated as per ticket.
This was their reply on Friday, the agent today Siphokuhle is still asking the same question without any fruitful feedback. 14 days after they took my money via debit order but they can’t provide service. Worst thing they say they won’t refund me. This is unacceptable and *********
This was their reply on Friday, the agent today Siphokuhle is still asking the same question without any fruitful feedback. 14 days after they took my money via debit order but they can’t provide service. Worst thing they say they won’t refund me. This is unacceptable and *********
SUAU
Sis Uya Awakhe Uyazi's update11 Mar 2024, 17:21
Reviewer Update
*Nondumiso G.*: Finance did investigation, there is updates from them ,We can confirm the payment allocation and unsuspension request has been escalated as per ticket.
This was their reply on Friday, the agent today Siphokuhle is still asking the same question without any fruitful feedback. 14 days after they took my money via debit order but they can’t provide service. Worst thing they say they won’t refund me. This is unacceptable and *********
This was their reply on Friday, the agent today Siphokuhle is still asking the same question without any fruitful feedback. 14 days after they took my money via debit order but they can’t provide service. Worst thing they say they won’t refund me. This is unacceptable and *********
SUAU
Sis Uya Awakhe Uyazi's updateReviewer Update
12 Mar 2024, 19:0910 days after the escalation this is the response from manager
*Monique M.*: I assure you we are not doing it at our own time - we are unfortunately dependent on Vumatel for the payment trace & allocation. We are pressurizing them & monitoring this for feedback as closely as possible.
*Monique M.*: The 48 hours I am referring to is for possible feedback from Vumatel - not for resolution
*Monique M.*: I assure you we are not doing it at our own time - we are unfortunately dependent on Vumatel for the payment trace & allocation. We are pressurizing them & monitoring this for feedback as closely as possible.
*Monique M.*: The 48 hours I am referring to is for possible feedback from Vumatel - not for resolution
SUAU
Sis Uya Awakhe Uyazi's update12 Mar 2024, 19:09
Reviewer Update
10 days after the escalation this is the response from manager
*Monique M.*: I assure you we are not doing it at our own time - we are unfortunately dependent on Vumatel for the payment trace & allocation. We are pressurizing them & monitoring this for feedback as closely as possible.
*Monique M.*: The 48 hours I am referring to is for possible feedback from Vumatel - not for resolution
*Monique M.*: I assure you we are not doing it at our own time - we are unfortunately dependent on Vumatel for the payment trace & allocation. We are pressurizing them & monitoring this for feedback as closely as possible.
*Monique M.*: The 48 hours I am referring to is for possible feedback from Vumatel - not for resolution