WebAfrica-****s

I subscribed to their data services in March 2025 and paid R249 on 24 March 2025 for the delivery of a router. The router was delivered within two weeks, but unfortunately, it never worked.

Despite the faulty device, a debit order of R503.93 was processed on 16 April 2025, followed by another of R613 on 2 May 2025. I attempted to resolve the issue through their WhatsApp support, speaking to several representatives, but received no real assistance.

Eventually, I was told I needed to cancel the service and return the router within 20 days. I comp**** and returned the router on 26 May 2025. However, my repeated requests for a refund have been ignored.

I managed to dispute and reverse the last debit order of R613 through my bank, but I am still out of pocket for R752.93, which I cannot recover.

I am writing this review out of frustration and disappointment. I feel that their service and billing practices are unfair and possibly exploitative. I urge fellow South Africans to be cautious and do thorough research before subscribing to such services. What I experienced felt more like a **** than a legitimate service.