Webafrica - RUN!

Never have I EVER in my 30 years of working in IT come across such a disaster of a company! The level of apathy toward customers, the fact that all officially listed channels are in fact either unmanned or shut down (barring the WhatsApp channel, that takes 3 days just to say hello) and the sheer rudeness and arrogance of the support staff is mind blowing. The only channel that actually answers, is their Sales channel. Being put through to billing or support, just never happens. 2 weeks, 11 calls, 6 WhatsApp initiations and a grand total of 18 hours of my own time spent to sort out a billing issue that in fact borders on (if not ********) at least very *********. I question the morality and ethics of this company and as with any all companies that have questionable values and ethics, this comes straight from the top down. So Mr Sean Nourse, Tim Parsonson, Paul Louw and Safwaan Leeman: I would hide my head in shame with this piece of garbage you are in charge of. Looking at the sheer number of complaints that are almost word for word the same and the utter disregard you show toward your customers (not even bothering to answer them) stands testimony to your character. May you reap what you sow. PS: You are now loosing 11 subscriptions, because you couldn't be bothered to fix ONE. Excellent business model. I can see why your confidence score is 1.6! Please tell you kids they must enjoy all those wonderful privileges you buy for them from the money you sc**** off the backs of your customers...