Webafrica rude service

Our fibre has been down with TT connect and we have to escalate with Webafrica being the ISP.the consultants are external unhelpful and refuse to allow a manager to call back so that the matter can be escalated and attended to. They rudely do not reply and block you from sending WhatsApps and as they in control they can apply an automatic message on WhatsApp as a reply instead of assisting. It’s disgusting service and a terrible way to treat a client. Till now no call back or sufficient feedback is provided and automatic WhatsApp messages are just being sent.