Webafrica - RIPP OFF!!!!!

I have been with Webafrica for over a year now. I have been a loyal and paying customer. When taking out this product, I was told that it is a month to month contract and I can cancel at anytime. Which to me is not the case. Dont be fooled by cheap monthly subscription! Before you know it, with all the increases, its like the cheap monthly subscription was never there. In January this year, they double debited me for a LTE subscription and Fibre. It was a painful process for an entire month to get my money back. Which never happened. They instead credited me for the month which was against what I had requested. I have since found a cheaper service provider. When trying to cancel my subscription online, there is a continuous error message which is not allowing me to complete the cancellation. I contacted Webafrica via whatsapp and chatted to Sisanda, who was not very helpful and shortly after ended the chat with me. I am not at all impressed with Webafrica. Furthermore, they debit my account as a credit card which is not true. The only reason why they process the transaction this way, is so that the client cannot reverse the debit order. We are the clients and it is our money. It is our choice and I choose to cancel my subscription at the end of April 2021. Webafrica wants me to cancel at the end of May 2021. I find this ridiculous!!!!!!!