Webafrica refusing to refund me.

A marketing consultant at Webafrica called Ghowa confirmed that new clients won't be charged installation fees. This conforms to what's on Webafrica's website. My frustration is that I was charged installation fees of R1,725.00 on invoice BZS*** which was deducted from my bank account by debit order when I was not charged. I have followed up several times with the consultant who no longer responds to my mails nor answer my call. I have also contacted the helpdesk several time and the keep saying they're waiting for a credit note to be authorised.

I'm writing so that my query can reach at the top as dealing with the sale consultant Ghowa or the helpdesk has been fruitless. I urgently need my refund paid.