Webafrica Refusing to cancel my service says I must ask someone to help me pay if I can't.

I have been asking for over 2 weeks now for my services to be canceled, they refusing to cancel my service, I told them I no longer need their service and can't afford it ,they instead telling me to look for someone who can pay for me . I went on their customer zone to cancel my service ,the cancel service button doesn't work and won't allow me to press cancel. Kindly assist me to get out of this hell which is webafrica. My service is not available as they didn't receive money for the debit order,they are insisting I get money . I told them I'm unemployed. They don't still want to cancel my service.