WebAfrica refusing to cancel an inactive fibre line or release my address

I am extremely disappointed with the service from Webafrica. My fibre installation was completed by Openserve, but Webafrica has still not activated my line. My router flashes red and I have no internet, while my neighbour’s installation (done at the same time) is already active and working.

Webafrica has not provided any real assistance, and there is no proper customer care. I have repeatedly asked them to release my address on the Openserve system so I can move to another ISP, but they are simply not doing it.

I am not in a contract and there is no reason for them to keep my address locked. This is preventing me from getting service from another provider. I have lost time, money and work because of this.

I am requesting immediate cancellation of the order and the release of my address so I can join another ISP. The lack of response and accountability is unacceptable.