1 reviews | Active since May 2017
Webafrica - refuses to pass credits due despite that it was a result of their poor admin
<p>We have been a customer of WebAfrica for the past 10 years. We cancelled one of our agreements on their website which failed. We noticed this three months later, July 2016 and followed up with an e-mail. In May 2017 they still have not passed the credit which forced us to stop the debit order. Currently they refuse to pass our full credit despite the fact that it was not cancelled due to their poor administration. They never return your e-mails and everytime you lodge a complaint you get a new ticket number and a new consultant. We have requested numerously for a manager to contact us which never realised.</p>
Hello ,
Thank you so much for your enquiry.
We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah