WebAfrica refuses to cancel clients

My experience with Web Africa has been very Frustrated when there was issues on the line. To Web Africa, I hope that reviews helps you improve the company to see your flaws and help improve it for other customers.

Every person I know using Web Africa, They always have 1 thing to say. They hate the Whatzapp support structure. And its better to wait out the issue then to log a ticket complaining about the issue as the whatzapp support is very frustrating.

Issue 1 support, Whenever I had an issue with our lines it takes about 24 to 48 Hours to log it. And that is not the agents fault, but the whatzapp platform. I will log a ticket, wait an hour for a response Get busy with work and for that 20 minutes I didn't view my whatzapp. An agent responded and closed the case.

Its funny because it get worse with the cancelation department

Issue 2 Cancelations department Cancelations constantly lies to the customer, Stating the account code is invalid. After 30 min of communicating, then the account code is valid after sharing everything that is on the invoice and account, Cancelations wants to confirm what is on the account Then they state the account code is valid but the details are invalid. Holding the customers in a hostage state not to cancel

All these frustrations can be ignored if Web Africa has a call center or an email address. But unfortunately they don't