GM
Gavin M
1 reviews | Active since Jul 2024
10 Sept 2026, 17:36
Webafrica refuse to assist customer. After their system had an issue
Webafrica cut off my services when they had issues with their systems and did not allow me to pay. Now they cut off my services and do not want to accept my payment arrangement. Even though their system had an issue. They just say they cannot help me.
When I wanted to pay I could not. Now they disconnect me and cannot help me.
Gavin
Helpful (0)
Replies (21)0
Replies (21)GM
Gavin M's updateReviewer Update
11 Sept 2026, 07:11Webafrica reply within minutes when its a compliment but do not reply when its a compliant. This is the worst ISP In South Africa. Their agents are rude and unhelpful. They make everything your fault. And never want to help the customer.
GM
Gavin M's update11 Sept 2026, 07:11
Reviewer Update
Webafrica reply within minutes when its a compliment but do not reply when its a compliant. This is the worst ISP In South Africa. Their agents are rude and unhelpful. They make everything your fault. And never want to help the customer.
Webafrica's replyOfficial
11 Sept 2026, 08:26Hi Gavin,
We understand your frustration, particularly after experiencing difficulty making payment and then having your services suspended.
As per our records, a payment arrangement was set up on the account; however, no payment was received against the arrangement. To have the account reconnected, the outstanding balance will need to be settled.
We acknowledge your concerns regarding the payment difficulties you experienced and the frustration this has caused.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Sept 2026, 08:26
Official
Hi Gavin,
We understand your frustration, particularly after experiencing difficulty making payment and then having your services suspended.
As per our records, a payment arrangement was set up on the account; however, no payment was received against the arrangement. To have the account reconnected, the outstanding balance will need to be settled.
We acknowledge your concerns regarding the payment difficulties you experienced and the frustration this has caused.
Warm regards,
Webafrica Crew
Webafrica Crew
GM
Gavin M's updateReviewer Update
11 Sept 2026, 08:28Why are you lying. Show proof that a payment arrangement was made and never honored. Webafrica are ****s and *******. I never never made any arrangements that was never honored.
GM
Gavin M's update11 Sept 2026, 08:28
Reviewer Update
Why are you lying. Show proof that a payment arrangement was made and never honored. Webafrica are ****s and *******. I never never made any arrangements that was never honored.
GM
Gavin M's updateReviewer Update
11 Sept 2026, 08:31I got proof of a mesage that was sent to me. Saying your system had issues that's why the debit order failed. Why must lie and say I made an arrangement and never paid. ??? Lying about your customers becaue your refuse to accept your system issue and assist the customer. So you just make up things. You said records show. Show me the records ???
GM
Gavin M's update11 Sept 2026, 08:31
Reviewer Update
I got proof of a mesage that was sent to me. Saying your system had issues that's why the debit order failed. Why must lie and say I made an arrangement and never paid. ??? Lying about your customers becaue your refuse to accept your system issue and assist the customer. So you just make up things. You said records show. Show me the records ???
Webafrica's replyOfficial
11 Sept 2026, 10:45Hi Gavin,
We understand your frustration, particularly as you’ve disputed the information previously provided regarding a payment arrangement and have indicated that you received communication stating that the debit order failed due to a system issue.
We acknowledge your request for clarity and understand why you would be concerned if the information provided does not match your records. We’ve logged this with our Billing Team to review the account history, payment records and the information relating to the alleged payment arrangement, as well as the system issue you’ve raised.
The team will assess the details on the account and provide feedback so that the matter can be clarified accurately. We recognise that you deserve a clear explanation of what occurred with the payment and why the account reflects the current information.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Sept 2026, 10:45
Official
Hi Gavin,
We understand your frustration, particularly as you’ve disputed the information previously provided regarding a payment arrangement and have indicated that you received communication stating that the debit order failed due to a system issue.
We acknowledge your request for clarity and understand why you would be concerned if the information provided does not match your records. We’ve logged this with our Billing Team to review the account history, payment records and the information relating to the alleged payment arrangement, as well as the system issue you’ve raised.
The team will assess the details on the account and provide feedback so that the matter can be clarified accurately. We recognise that you deserve a clear explanation of what occurred with the payment and why the account reflects the current information.
Warm regards,
Webafrica Crew
Webafrica Crew
GM
Gavin M's updateReviewer Update
11 Sept 2026, 10:51Yes. So you have ****. I am without service and you are busy making up lies. Get your records straight first before making up stories about payment arrangements being made and not honored. I am glad the south African public can see how dishonest webafrica is. And how they will.make mistakes and never own up to it. And will never help the customer. I will settle my balance and I want this service canceled immediately. Please come and collect your routers etc.
GM
Gavin M's update11 Sept 2026, 10:51
Reviewer Update
Yes. So you have ****. I am without service and you are busy making up lies. Get your records straight first before making up stories about payment arrangements being made and not honored. I am glad the south African public can see how dishonest webafrica is. And how they will.make mistakes and never own up to it. And will never help the customer. I will settle my balance and I want this service canceled immediately. Please come and collect your routers etc.
Webafrica's replyOfficial
11 Sept 2026, 11:26Hi Gavin,
We understand your frustration, especially while you’re without service and trying to get clarity on the payment and account status.
We’ve logged your concerns with our Billing Team to review the payment history and the system issue you’ve raised. The team will review the details and provide feedback on the matter.
We also acknowledge your request to settle the balance and cancel the service. The team will assist with the applicable cancellation process and advise on the next steps regarding the service and any Webafrica equipment.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Sept 2026, 11:26
Official
Hi Gavin,
We understand your frustration, especially while you’re without service and trying to get clarity on the payment and account status.
We’ve logged your concerns with our Billing Team to review the payment history and the system issue you’ve raised. The team will review the details and provide feedback on the matter.
We also acknowledge your request to settle the balance and cancel the service. The team will assist with the applicable cancellation process and advise on the next steps regarding the service and any Webafrica equipment.
Warm regards,
Webafrica Crew
Webafrica Crew
GM
Gavin M's updateReviewer Update
11 Sept 2026, 11:28I don't want to hear about any cancellation fees
GM
Gavin M's update11 Sept 2026, 11:28
Reviewer Update
I don't want to hear about any cancellation fees
Webafrica's replyOfficial
11 Sept 2026, 11:46Hi Gavin,
We understand your concern regarding cancellation fees. At this stage, we’re not confirming or advising that any cancellation fees will apply to your account.
Your cancellation request has been noted, and the relevant team will review the account and advise on the applicable cancellation process and any requirements based on the account details.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Sept 2026, 11:46
Official
Hi Gavin,
We understand your concern regarding cancellation fees. At this stage, we’re not confirming or advising that any cancellation fees will apply to your account.
Your cancellation request has been noted, and the relevant team will review the account and advise on the applicable cancellation process and any requirements based on the account details.
Warm regards,
Webafrica Crew
Webafrica Crew
GM
Gavin M's updateReviewer Update
11 Sept 2026, 11:48Yes. Thank you. Im glad to see how poorly webafrica handles customers complaints
GM
Gavin M's update11 Sept 2026, 11:48
Reviewer Update
Yes. Thank you. Im glad to see how poorly webafrica handles customers complaints
Webafrica's replyOfficial
11 Sept 2026, 12:06Hi Gavin,
We understand that your experience has left you dissatisfied with how your concerns have been handled. We acknowledge your feedback and the frustration behind it.
Your cancellation request remains noted, and the relevant team will review the account and advise on the applicable process and next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Sept 2026, 12:06
Official
Hi Gavin,
We understand that your experience has left you dissatisfied with how your concerns have been handled. We acknowledge your feedback and the frustration behind it.
Your cancellation request remains noted, and the relevant team will review the account and advise on the applicable process and next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
GM
Gavin M's updateReviewer Update
11 Sept 2026, 13:50More lies. There's no relevant team that has contacted me. Webafrica is the worst.
GM
Gavin M's update11 Sept 2026, 13:50
Reviewer Update
More lies. There's no relevant team that has contacted me. Webafrica is the worst.
Webafrica's replyOfficial
11 Sept 2026, 14:10Hi Gavin,
We understand your frustration, especially as you feel you’ve received repeated responses without seeing the resolution you’re looking for. We acknowledge that this has left you dissatisfied with your experience.
Your cancellation request is still recorded on the account, and the applicable team will assist with the cancellation process and advise on the next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Sept 2026, 14:10
Official
Hi Gavin,
We understand your frustration, especially as you feel you’ve received repeated responses without seeing the resolution you’re looking for. We acknowledge that this has left you dissatisfied with your experience.
Your cancellation request is still recorded on the account, and the applicable team will assist with the cancellation process and advise on the next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
GM
Gavin M's updateReviewer Update
12 Sept 2026, 17:55Now I paid. And my connection is extremely slow. I have been trying to get in contact via the WhatsApp and inApp chat. And the refused to assist me. And you will get someone on here that will lie that a team is assisting. I am withiut wifi for 2 days. I will not be paying for these 2 days. Made me pay and still refuse to help.
GM
Gavin M's update12 Sept 2026, 17:55
Reviewer Update
Now I paid. And my connection is extremely slow. I have been trying to get in contact via the WhatsApp and inApp chat. And the refused to assist me. And you will get someone on here that will lie that a team is assisting. I am withiut wifi for 2 days. I will not be paying for these 2 days. Made me pay and still refuse to help.
Webafrica's replyOfficial
14 Sept 2026, 13:38Hi Gavin,
We understand how frustrating it must be to restore payment on the account and then still experience an extremely slow connection, especially after already spending time trying to get assistance.
We understand how frustrating it must be to restore payment on the account and then still experience an extremely slow connection, especially after already spending time trying to get assistance.
Having reviewed the latest information, we can confirm that corrections have since been made on the service. Please restart your router and allow a few minutes for it to fully reconnect and detect the changes that have been app****. Your feedback regarding your support experience remains important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring you receive the service and support you expect.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply14 Sept 2026, 13:38
Official
Hi Gavin,
We understand how frustrating it must be to restore payment on the account and then still experience an extremely slow connection, especially after already spending time trying to get assistance.
We understand how frustrating it must be to restore payment on the account and then still experience an extremely slow connection, especially after already spending time trying to get assistance.
Having reviewed the latest information, we can confirm that corrections have since been made on the service. Please restart your router and allow a few minutes for it to fully reconnect and detect the changes that have been app****. Your feedback regarding your support experience remains important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring you receive the service and support you expect.
Warm regards,
Webafrica Crew
Webafrica Crew
GM
Gavin M's updateReviewer Update
14 Sept 2026, 16:52Hi, you are too late. Its now sorted. Who is going to contact me regarding cancelation of webafrica services
GM
Gavin M's update14 Sept 2026, 16:52
Reviewer Update
Hi, you are too late. Its now sorted. Who is going to contact me regarding cancelation of webafrica services
Webafrica's replyOfficial
14 Sept 2026, 16:57Hi Gavin,
We've requested the Cancellations Team to reach out and assist with your cancellation request. The team will review the account and provide guidance on the next steps relating to the cancellation process.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply14 Sept 2026, 16:57
Official
Hi Gavin,
We've requested the Cancellations Team to reach out and assist with your cancellation request. The team will review the account and provide guidance on the next steps relating to the cancellation process.
Warm regards,
Webafrica Crew
Webafrica Crew
GM
Gavin M's updateReviewer Update
14 Sept 2026, 16:59Theres no team that is doing that. I will be be back here after a week and having said nobody is contacting me. And this team will lie and say. They tried contacting me.
GM
Gavin M's update14 Sept 2026, 16:59
Reviewer Update
Theres no team that is doing that. I will be be back here after a week and having said nobody is contacting me. And this team will lie and say. They tried contacting me.
Webafrica's replyOfficial
14 Sept 2026, 17:00Hi Gavin,
We've requested the Cancellations Team to reach out and assist with your cancellation request. The team will review the account and provide guidance on the next steps relating to the cancellation process.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply14 Sept 2026, 17:00
Official
Hi Gavin,
We've requested the Cancellations Team to reach out and assist with your cancellation request. The team will review the account and provide guidance on the next steps relating to the cancellation process.
Warm regards,
Webafrica Crew
Webafrica Crew
GM
Gavin M's updateReviewer Update
14 Sept 2026, 17:05Time will tell m. What's the turnaround time for thr cancelation team to contact me. 3 -6 months?
GM
Gavin M's update14 Sept 2026, 17:05
Reviewer Update
Time will tell m. What's the turnaround time for thr cancelation team to contact me. 3 -6 months?
Webafrica's replyOfficial
15 Sept 2026, 09:24Hi Gavin,
We understand your concern, especially after waiting for assistance and not knowing how long the cancellation process will take. We don’t want to give you a timeframe that we cannot guarantee.
The Cancellations Team has been requested to contact you regarding the cancellation request and assist with the next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 Sept 2026, 09:24
Official
Hi Gavin,
We understand your concern, especially after waiting for assistance and not knowing how long the cancellation process will take. We don’t want to give you a timeframe that we cannot guarantee.
The Cancellations Team has been requested to contact you regarding the cancellation request and assist with the next steps.
Warm regards,
Webafrica Crew
Webafrica Crew