WebAfrica really are "Dumb and Dumber"

As is already apparent from most of the reviews here, WebAfrica is one of those companies that should not be in business. Since the start of the lockdown in March 2020, they switched their "customer service" to a WhatsApp group. There are no functioning phone numbers or email addresses. Needless to say, there a too few agents to deal with the customers. You can end up waiting days for someone to get back to you, and even if they do, nothing gets done. Basically, if you have a problem, you are scr**ed. WebAfrica's so-called fast fibre is pathetically slow - even worse than ADSL. Perhaps that's the fault of Octotel. My wife and I have tried repeatedly to have second fibre point installed - it's over a month now and nothing has happened. The lack of responses from WebAfrica to the complaints on this site is a telling indication of their attitude towards their customers, which is basically FU. It's rather ironic that WebAfrica's advertising campaign plays on the "Dumb and Dumber" comedy film about two idiots. The joke is on you, WebAfrica, because that is exactly what you are.