1 reviews | Active since Jul 2017

19 Jun 2018, 21:12

Webafrica RAIN pathetic

Worst LTE provider even worse than Telkom. Moved from Telkom to these guys it was all good speeds for two months then it all fell to shambles and their logging process(once you eventually reach them) is laborious on the customer. The connection is inconsistent and I might as well go back to dial-up (I would if I had access to fixed lines) as the speeds go as low as 500kbs. Nevertheless writing this so others can avoid Webafricas Rain LTE solution not worth the purchase especially if you’ll be dependent on the service. Waiting (+-2minths before it’s ready) on fiber infrastructure to be installed and I have already cancelled services with Webafrica just to do away with the frustration and stress levels.

0
Replies (2)
Webafrica
Webafrica's reply20 Jun 2018, 07:19
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

's update20 Jun 2018, 16:38
Reviewer Update
I have had assistance in trying to get the issue resolved over the last 4 months, to no avail. I'm having to complain about Webafrica in order to attain to give the standard of service that should be provided as promised. Tired of complaining simply doing what I can cancel the service and move onto another solution provider that can provide the service required at this point.