Webafrica Questionable Business Practices

Webafrica Support Service = Terrible ********** Debit Orders

Selling my property, I gave Webafrica a calendar months notice of cancellation of their services. I arranged a courier to return their Router in original box all within the alloted timeframe. Property transferred to new owners mid-March 2021 - they took occupancy and that was the end of it with Webafrica.

November 2021 I receive a debit order of R2127.83 from Webafrica. Countless attempts to clarify on their Whatsapp Support was futile. I therefore called my bank and disputed the charge at a cost of R100 from my bank.

A month later and another debit order received, this instance R2177.00. I again made contact with little outcome. I even went through to their offices in Salt River - but they have no staff available who are capable of assisting. They had to request a service agent call me while i waited in their offices. 2 hours later after stepping out to leave I received a call from Jennino (Webafrica Support agent).

He advised the ONT box was removed from the property and I was being charged for the replacement 9 months later.

The fact that I am being charged for something I left ready for the new owners to plug in and use, is absurd. If the new owner removed the unit, should they not fit the bill to have one re-installed?

Wake up Webafrica, do your job and charge the right person and refund my money.