Webafrica Provisioning and Support Non-Existent

I am still trying to get my line cancelled with this company. I have been told it will take 24-48 hours. It's a full week and I am still sitting in the same boat. My new ISP cannot process my order due Webafrica not cancelling my line. The WhatsApp chatbot is terrible it takes 2whole days for someone to get through. I get told I am been put through to provisioning and that's where it ends. Rinse repeat. I have been told the hold up is with Vumatel, it gets escalated but still no feedback.

THE SERVICE IS SHOCKING!!!!!!!