WebAfrica provide poor services

On the 4th of December 2021 I app**** for fibre service with webafrica. i was assisted by one Dannileen who advised me of the various packages available. Of the packages available I then agreed on the 20/5mbps line at R549.

I had no issues thereafter and payment were duly deducted from my account. On the 1st of March 2022 the service provider deducted R699 from my account. When I enquired why this was done I was advised that when I app**** a promo was in effect. I advised the agent, Gift, who was assisting me that there was a promo in effect when I app****.

I advised him that I was never advised of any promo. I even showed him the whatsapp conversation which I had with Dannileen when I registered but he ignored this and kept telling me about a promo I was never advised on.

I have made several calls and have been on kept on hold for houses on end. I am receiving no assistance and being ignored. as things stand Webafrica is deducting money we have not agreed on.

worst service ever