Webafrica price increased within a week of signing up

Firstly, in terms of the signing up and installation we were pleasantly surprised at the good, efficient, and speedy service.

However that quickly changed when we received your email on Friday, 21 August, informing us that from 1 October, the R399/month service we have just signed up for (in the name of Janna Prinsloo), and hadn't by that stage even enjoyed for 1 week, would cost an extra R100 more per month.

Your email claims that WebAfrica have been absorbing Openserve's increase in rates for several months now. Then were you still offering the package/service at R399/month? (We checked your website regularly and only in the last day or so has the advertised price changed). Had we known you would not honour your advertised price at which I signed up, then we would have chosen a different service provider in the first place.

I therefore want to appeal to you to honour the service which you sold us on your website for at least 12 months, and give us the actual service that I signed up for: that of Openserve uncapped 10/10 Mpbs at R399 per month, till Aug 2021.

I am trusting that you will honour the service you have advertised.

Another thing is that we have been invoiced and charged pro-rata from the 14th of Aug, when we only received our router and an email informing us that we are now connected and the line is live on the 18th of Aug. Janna raised this issue on their support whatsapp line, but even after she was told it had been resolved, no action whatsoever was taken to correct this and she has not been re-imbursed to date.

We have tried unsuccessfully to contact Webafrica and resolve these via emails and their Whatsapp group and have thus been forced to take this complaint public.

We are hopeful that this will now be resolved in a speedy and just manner.